Member Library Services

Member Library Services: Combining Professional Knowledge with Outstanding Customer Service

The Member Library Services (MLS) team is committed to providing exceptional support to our member libraries. Each library is paired with a professional consultant, ensuring personalized assistance tailored to specific needs. By blending professional knowledge with outstanding customer service, the Member Library Services team at NLLS ensures that all member libraries have the resources and support they need to thrive.

Professional Knowledge

Our consultants bring a wealth of expertise and a diverse range of skills, making them adept at problem-solving and collaboration. They assist with policy development, offer one-on-one training, and provide access to various professional development opportunities, including manager orientation, technology training, and an annual webinar series. Our consultants are also knowledgeable about digital resource support, helping libraries maximize the use of eResources and providing training, marketing support, and troubleshooting services​​.

Customer Service Excellence

At MLS, we prioritize real-time communication and strive to address all requests promptly. Our team is dedicated to maintaining strong relationships with member libraries, ensuring that every interaction is supportive and effective. Whether through frequent meetings, site visits, or remote consultations, our goal is to make sure libraries receive the best possible service and support. The MLS team's passion for communities and commitment to helping libraries grow is evident in every aspect of our work​​.